Distance Sales Contract

Information: This page contains our standard contract text. The official contract you approve during the purchase process is dynamically generated with your information at the time of payment (name, date, amount, etc.) and is sent to you by e-mail.

1. Parties

1.1. SELLER (SERVICE PROVIDER) Title: FARZANEH ABDOLLAHPOUR DEHSHAL (Kladim Cloud Backup)
Address: Necip Fazıl Kısakürek Mah. Yunus Emre Cad. No: 71 Inner Door No: 2 Esenyurt/Istanbul
Tax Office / No: Esenyurt Tax Office - 99516786898
E-Mail: [email protected]
Registered Electronic Mail (KEP): [email protected]

1.2. BUYER (USER) Full Name / Title: [Customer Name / Title]
Address: [Customer Address]
E-Mail: [Customer E-Mail Address]
Date: [Transaction Date]

2. Subject of the Contract

The subject of this contract is the determination of the rights and obligations of the parties in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of digital cloud backup services ordered electronically by the Buyer through the Seller’s website https://kladim.com.

3. Delivery and Performance of the Service

The product/service subject to the contract has a fully digital infrastructure and, once the payment transaction is successfully completed, it is activated instantly through the Buyer's Kladim account and delivered electronically. There is no physical delivery (cargo, etc.).

4. Exception to the Right of Withdrawal (IMPORTANT)

The Buyer accepts that the purchased service falls within the scope of "services instantly performed in electronic environment." Pursuant to Articles 15/1-ğ and 15/1-h of the Regulation on Distance Contracts; when the Buyer requests the immediate performance of the service and gives explicit consent, the Buyer cannot exercise the right of withdrawal (and therefore cannot claim an unconditional refund).

5. Basic End User License Agreement (EULA) Terms

This sales contract forms an integral whole with the Kladim End User License Agreement (EULA). The Buyer acknowledges and agrees in advance that their data are encrypted with their own password under the "Zero-Knowledge" architecture and that the Seller cannot be held responsible for any loss of access to data arising from password/key loss.

6. Dispute Resolution and Competent Court

For Commercial Users (Merchants): In the event that both parties are merchants, Istanbul (Central) Courts and Enforcement Offices shall have jurisdiction over disputes arising from this contract. The Seller’s logs and server records shall constitute conclusive evidence within the scope of Article 193 of the Code of Civil Procedure.
For Consumers: If the Buyer has the status of a consumer, Consumer Arbitration Committees or Consumer Courts at the place of residence of the Buyer or the Seller shall have jurisdiction in disputes.

7. Entry into Force

Once the Buyer completes the payment for the order placed through the website, the Buyer shall be deemed to have read, understood, and accepted all terms of this contract. The contract enters into force electronically on the date the payment is made.